Privacy Policy
Effective Date: March 26, 2025

Willco Air Conditioning, Refrigeration & Heating (“Willco,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website at www.WillcoAirConditioning.com (“Site”). This Privacy Policy explains how we collect, use, share, and safeguard your information.

Information We Collect

We collect limited personal information from users of this Site, including:

• Contact information provided when you fill out forms or request services (such as name, email address, phone number).
• Information you provide when opting in to receive promotional communications, including text messages.
• General usage information to better understand how our website is used (e.g., through cookies and analytics tools).
• We do not collect sensitive personal data or financial information through this Site.

How We Use Your Information

We use the information collected for purposes including:

• Responding to inquiries and service requests
• Providing updates, promotions, and service-related information via email or text (if you opt in)
• Improving our services and customer experience

How Data Will Be Used (and Not Used)

• We do not sell, rent, or share your personal information or mobile/messaging opt-in data with third parties for marketing purposes.
• Your opt-in data is confidential and used solely for communication from Willco Air Conditioning.
• Text Messaging Opt-In Information
  By opting in to receive text messages from Willco, you consent to receive periodic communications about promotions, service reminders, and updates.
• Your mobile/messaging opt-in data will not be shared with third parties for marketing purposes.
• You can opt out at any time by replying STOP to any message or by contacting us at info@willcohvac.com.
• After opting out, you will no longer receive marketing or promotional messages via text.

Opt-Out Instructions
To stop receiving marketing messages from us:

• Reply “STOP” to any promotional text message.
• Or contact us via email at info@willcohvac.com.
• Please allow a short processing time for your request to take effect.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect. However, due to the nature of the internet, we cannot guarantee absolute security. We are not responsible for breaches of security beyond our reasonable control.

Access to Your Information

If you would like to review, correct, or update your personal information, please contact us at info@willcohvac.com. We will respond within the time frame required by applicable laws and make reasonable efforts to fulfill your request.

Children’s Privacy

This Site is intended for users age 18 and older. We do not knowingly collect, use, or disclose personal information from children under 13. If you are under the age of 13, you may use this Site only with parental or guardian consent.

Text Messaging Policy

By providing your phone number, you consent to receive text messages from Willco Air Conditioning, Refrigeration & Heating. These messages may include appointment confirmations, service updates, customer support communications, and occasional promotions or special offers. Message frequency may vary based on your service activity and preferences. Standard message and data rates may apply depending on your mobile carrier and plan. You may opt out of promotional texts at any time by replying “STOP,” and for assistance, reply “HELP” or contact us directly.

Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Any material changes will be posted on this page or sent via email. We encourage you to review this page periodically for the latest updates. Continued use of the Site after changes indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@willcohvac.com